Refund policy
At Gulf Groom Co, your satisfaction is our priority. Please read our return policy carefully.
ELIGIBILITY FOR RETURNS
- Items must be returned within 14 days
of delivery
- Products must be unused, unopened,
and in original packaging
- Sale items are non-refundable
HOW TO REQUEST A RETURN
Contact us at
cs-ggc@unibuildtrading.com with:
- Your order number
- Reason for return
- Photo of the item
REFUNDS
- Approved refunds are processed within
5-7 business days
- Refunds are issued to the original
payment method
- Shipping costs are non-refundable
DAMAGED OR WRONG ITEMS
If you received a damaged or incorrect item,
contact us within 48 hours of delivery
with photos and we will resolve it
immediately.
NON-RETURNABLE ITEMS
- Opened products
- Gift cards
- Sale items